TERMS AND CONDITIONS

 

Deliveries

The goods you purchase from KOKOLORES will be dispatched to your address no later than 7 days after receipt of your order. In the event of any items not being in stock, you will be notified about the delay by email and you may then cancel your order if you do not wish to wait for delivery. All deliveries in Denmark will be handled by Post Danmark. KOKOLORES dispatches to all EU countries and Norway. Delivery charges will be specified along with the value of goods when the order is placed.

Payments


KOKOLORES accepts the following debit and credit cards: Dankort, Visa, Visa Electron, Mastercard, Maestro, JCB and American Express. Payment will be effective only after goods have been sent from KOKOLORES. KOKOLORES include danish vat (tax).


Refunds


Goods may be returned within 14 days of receipt. Should you choose to make use of your right to return your order, you will be given a full refund including delivery costs. Please be advised that the cost of return postage or shipping will not be covered by KOKOLORES. For the return and refund of a KOKOLORES order, please refer to the following:

Send your order back to us in the same box and by the same delivery service we used when we sent it to you. KOKOLORES will only accept the return of goods when the customer covers postage You will find the return address on your invoice or under Contact on our website. We recommend that you keep your post office receipt, as proof that you have returned  your order within 14 days. Your payment will be refunded no later than 14 days after we receive the return package.  Please note that we cannot reverse your original payment; remember to include your bank code and account number. In the unlikely event that returned goods are not as they were when they left our shop, our obligation to refund is no longer applicable.

Damaged or defect goods


Should your order be damaged or defect when you receive it, you will be entitled to a refund of the return postage.

We require that you return the goods to us within 8 days. You will find the return address on your invoice or under Contact on our website. A new item will be dispatched  or if you prefer, a full refund, in which case payment - including all costs and surcharges - will be returned within 14 days. Please note that we cannot reverse your original payment. Remember to include your bank code and account number.


Reservations


KOKOLORES cannot be held responsible for typing errors  or items out of stock. We advise that photographs and swatches, as they appear on your screen, may vary in colour value from the fabrics in the actual garments.

In the event of difficulties or queries, please write to info@kokolores.dk


Company information

KOKOLORES CVR: 26315271

Address

KOKOLORES
Svaneke Torv 4
3740 Svaneke Denmark

Email: info@kokolores.dk

 

Min konto

Om Kokolores

KOKOLORES

Svaneke Torv 4
3740 Svaneke
Email: info@kokolores.dk
CVR: 26315271


Butik:

Brænderigænget 4
3740 Svaneke